Company Name: Oracle
Job Role: Technical Analyst
Educational Qualification: BSc
Experience: Freshers
Job Location: Hyderabad
Apply Mode: online
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Job Role: Technical Analyst
Educational Qualification: BSc
Experience: Freshers
Job Location: Hyderabad
Job Description:
- Manage all severity and escalated complex customer issues within guidelines including cross functional issues; Accountable for representing customer expectations and communicating to proper internal resources
- Directly interact and work with mission critical global customers and achieve high level of Customer Satisfaction
- Proactive in identifying customer needs and facilitate engagement of internal resources to ensure customer success
- Create Whitepapers, Brown Bags and Technical Courses
- Deliver product trainings to internal employees as well as external customers
- Act as a technical lead when in communication with external customer(s), service delivery managers, 3rd party vendors and managers
- Engage with Development, Product Management, Service Delivery & Critical Accounts and other internal teams to help customers meet their deadlines
- Act as support lead in Beta programs and product/platform testing
Skills Required:
Siebel CRM:
- Configuration, Scripting & Open UI
- Installation, Upgrade, System Administration, Siebel Remote, Handheld/Wireless, Enterprise Integration Manager (EIM), Siebel BI Publisher
Data Quality:
- Insatlation and configuartion of DQ product like IIR, OEDQ
- Seiebl integartion with DQ product - knowledge of EAI, IO-IC mapping
- Administering Data Quality - Realtime, batch process, SOAP UI
- Universal connector.
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