Educational Qualification: B.Tech/B.E.,MCA
Experience: Freshers
Job Location: Hyderabad
Job Description:
- Monitor systems, network and functions Support hundreds of production Windows machines in a 24X7 shift model
- Maintain machines and other office equipment
- Manage Hardware inventory
- Manage Local Area Network
- Identify and document common recovery procedures for service impacting incidents
- Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved in a timely manner or escalated to the appropriate group
- Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost efficacy
- Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure
- Manage customer interaction with utmost professionalism, courtesy and responsiveness
Skills Required:
- B.E./ B. Tech. in Computer Science /Information Technology or MCA from reputed university with minimum 60% aggregate throughout their education
- Excellent communication skills (spoken and written English)
- Ability to work in shifts
- High level technical trouble-shooting ability
- Customer orientation
- Ability to multitask and work 6 days a week (54 hours per week at a minimum)
- Excellent problem resolution, judgement, and decision-making skills
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